You Need to Change Your Hiring Practices
“You build culture hire by hire.” Leaders often ask how to improve customer service. Some want to fix their culture and upgrade training. Those goals are certainly worthwhile, but they often miss the starting point; hiring the right people. That starts by making a change to your hiring practices. If you do not change how […]
Onboarding Mistakes and How to Avoid Them
“Of all the things that we do to help people, two that we are most passionate about are helping organizations with hiring people right then training and onboarding them right.” Onboarding is crucial, yet so many organizations overlook its importance. Have you ever been thrown into a new job with more questions than answers? In […]
Create High Impact Onboarding Experiences
“Companies that provided a good onboarding experience had 82% improved retention.” One of the most crucial parts of a company’s hiring process is the onboarding. Katie and I talk onboarding wins and how to create high impact onboarding experiences. Even if it’s not a strong point in your organization, there are small yet impactful changes […]
How to Decide Who to Interview
When the applicant tracking system chooses a person for you, it’s almost like a suggestion. You still have to be the one that makes the conscious decision to choose who you interview. – Tim Dyck The first time I had to sift through a pile of resumes without the aid of an Applicant Tracking System […]
Three Things Every Hiring Manager Should Know
“Attitude trumps experience every time. Someone who is eager to learn and willing to do what it takes will always outperform someone who relies solely on their past experience.” – Tim Dyck When I think back to the time I first started hiring, I was overwhelmed with the number of applications I'd collect. I definitely […]